5-Day Return/Exchange Guarantee is a special after-sales service (including the service itself and the tech support) offered to customers by sellers on third-party platforms. Within 7 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), the buyer can return/exchange the purchased product based on this rule and associated rules released by third-party platforms.
Products are either “Eligible” or “Ineligible” for the 5-Day Free Return/Exchange Service
How to apply for return and exchange
Within 5 days of the order being in the "warehoused" status (calculated from the next hour after "warehoused", 120 hours is 5 days), you can apply for a return and exchange without reason on your personal page. If it is overdue, it may not be accepted.
How to determine the responsibility for return and exchange without reason (my reason/seller reason/other reason)
(Please choose the reason according to the actual situation)
Notes and FAQs:
Notes:
1. The amount of the return or exchange application is based on the actual price of the product you paid
2. Whether the return or exchange can be successfully accepted depends on whether the seller agrees to the return or exchange
3. After applying for an unconditional return or exchange, please keep your account balance sufficient to pay for the return shipping fee and service fee
4. The packaging of some products on the platform needs to refer to the table below. If it does not meet the requirements, the unconditional return or exchange rules cannot be used
Special intact standards:
FAQ:
1. What should I do if an order that is not covered by the "Return and Exchange Guarantee" has after-sales problems?
When there is a quality problem with the product, Taoobuy will verify with the seller based on the actual situation, formulate a final solution and notify the user. If there is no quality problem with the product, according to the rules of the third-party platform, the return and exchange service cannot be provided. Taoobuy will try its best to communicate with the seller to protect the rights and interests of users.
2. Who is responsible for the shipping cost when using the "Return/Exchange Guarantee"?
Before applying for the return and exchange service, the product must be brand new and meet the resale conditions. If the product has no quality problems, the shipping cost will be borne by the user. If the product has quality problems, the seller will bear the shipping cost after the user submits the application.
3. If the order status is not shipped, is there a charge for requesting a return service?
Don't worry, there will be no charge in this case. You will only be charged if the return and exchange request meets three conditions: First, the product has no quality problems. Second, the product is already in stock in the warehouse. Third, you have used up the number of free returns and exchanges this month. Therefore, we will not charge you anything when the product has not been shipped.
