Newbie Guide
Welcome to Taoobuy Newbie Guide. This guide is designed to help you understand the benefits and service guarantees that Taoobuy can bring to you, how to find or find high-quality products through this platform, and purchase and get the products you want through this platform. Please refer to the relevant guide at the bottom for the specific process of submitting orders, packages, etc.
I. The benefits that Taoobuy can bring to me
● Recommend a large number of Chinese products with great cost-effectiveness for you
● Purchase products from all online and offline channels in China for you
● Save a lot of shopping and shipping costs for you
● Provide you with mature and reliable service support, and quickly respond to and solve various problems you encounter
II. How to find products and find high-quality products
● Through China's online e-commerce platforms, such as Taobao, 1688
● Learn about Chinese merchants and products of interest through social media
● Find high-quality supplier partners through Taoobuy
If you learn about the Chinese products of interest through the above channels, Taoobuy can provide you with a full set of complete high-quality services.
3. How to get the products I want
● When placing an order through Taoobuy, the products will be delivered to Taoobuy China warehouse. We will help you check the product problems. Based on your feedback, if you accept the product, we will keep the product. If you do not accept it, Taoobuy's professional purchasing team will help you communicate with the seller to return or exchange the product.
● When your products are delivered to the warehouse, we will keep your products. You can submit the shipping service at any time and we will ship the products to your country.
4. Service guarantee I can get from Taoobuy
● Professional purchasing service, we will respond and process your order quickly, and provide reliable and efficient after-sales service guarantee for the products you purchased.
● Reliable quality inspection system, we will carefully check each of your products, provide you with feedback in time, and properly keep your products.
● Rich shipping routes, we have rich shipping routes, we will recommend the best routes for you according to different countries, and you can choose the route to ship the products according to your needs.
How to buy
Step 1 Select the product
Method 1
Please find the product you want to buy on Taobao/Tmall/1688, copy the product link and paste it into the search bar (or directly copy and paste the link shared by your friends).
Method 2
Enter the product name in the Taoobuy search bar and select from the displayed products.
Step 2 Submit the order
Taoobuy can crawl 99% of the product information on Taobao/Tmall/1688. You can directly select the color, size and quantity, and then click "Add to Cart" or "Buy Now".
Step 3 Pay for the product
Choose a payment method and pay for the local shipping fee of the product in China.
Tips
Payment is available in multiple currencies.
Payment methods: credit card, paypal, balance.
Enter the destination country/region and note your requirements, then submit the order.
Step 4 Taoobuy purchase
Our purchasing agent will contact the seller and purchase the products you ordered.
Tips
During the purchase process, you can click "Order Inquiry" to contact our purchasing agent for more details, and they will contact you via email or messaging software if necessary.
Step 5 Taoobuy Inspection and Storage
After the warehouse signs for the goods, we will conduct a quality inspection and store the goods in the warehouse. After entering the warehouse, you can go to "User Center"-"Warehouse" to view the item.
Tips
Once the goods arrive at our warehouse, we will conduct a series of quality checks and take photos for you to review. If there are any problems, we will contact you immediately.
Products purchased from 1688 will follow different quality control standards.
You can go to the next step: send the stored items overseas (steps 6-9) or buy more items and send them together (repeat steps 1-5, then steps 6-9)
We provide 90 days of free warehousing service for your products.
Stock up and ship overseas in batches to save shipping costs.
How to submit a package
Step 6 Submit package shipping
Visit "Warehouse" and select the items, then submit the package. Fill in the shipping details and select the recommended shipping type.
Step 7 Taoobuy packing and payment
Consolidate and pack items, strengthen packaging, weigh, and estimate international shipping costs.
You pay international logistics costs
Tips
International shipping costs are calculated based on the estimated weight of the product, the selected shipping method, and the destination.
The final shipping cost will be calculated based on the package size and weight measured by the shipping company. If there is a difference between the final shipping cost and the paid shipping cost, the difference will be refunded to your Taoobuy account after the product is shipped.
Step 8 Taoobuy shipment
Taoobuy sends international packages
Tips
After the package is shipped, you can track it through "My Waybill" - "Waybill Details".
Final step: Sign for the package
After you receive the package, if you have any questions about the package, you can also select the relevant package and apply for after-sales service.
Tips
There is a possibility of accidents during the international package transportation. Such situations include delays, customs confiscation, taxes, package damage, package loss, etc. Taoobuy cannot control or prevent accidents that may occur to your package in the hands of third-party logistics companies or customs, nor can it guarantee the service quality of non-Taoobuy partner companies. However, we aim to provide excellent service to our customers and will inform you in advance of the shipping conditions for each shipping route or country you choose and make every effort to help you if problems arise.
If you are very satisfied with Taoobuy's service, please share your order with friends or on social media. We will be grateful!
